Last updated: 10/06/2026
At Moushi Ritual, we pay particular attention to the quality of our products and to customer satisfaction.
This policy sets out the conditions applicable to returns, the exercise of the right of withdrawal and refunds made on the website www.moushiritual.fr.
In accordance with the regulations in force, the consumer customer has a period of fourteen (14) days from receipt of their order to exercise their right of withdrawal.
To exercise this right, the customer may send their request to: hello@moushiritual.com
Due to the food nature of the products sold by Moushi Ritual, only products meeting the following conditions may be returned:
Any product that has been opened, used, damaged or whose packaging has been altered cannot be refunded.
Return costs are borne by the customer.
The customer is responsible for the safe delivery of the parcel until it is received by Moushi Ritual. We recommend using a shipping method that allows the parcel to be tracked.
Before any return, the customer is invited to contact customer service at: hello@moushiritual.com
The request must specify:
Return instructions will then be sent to the customer.
After receipt and inspection of the returned product, Moushi Ritual will refund the amount corresponding to the returned product.
The refund will be made using the payment method used for the order, within a reasonable time and no later than fourteen (14) days following validation of the return.
Moushi Ritual reserves the right to withhold the refund until the returned product has actually been received.
For reasons of hygiene and food safety, the following products cannot be refunded:
If the customer receives a damaged product or notices an error in the order, they are invited to contact customer service as soon as possible at: hello@moushiritual.com.
To help process the request, the customer may be asked to provide photographs of the parcel or of the products concerned.
Each situation will be reviewed individually in order to provide the most suitable solution.
An order can only be cancelled if it has not yet been prepared or shipped.
Any cancellation request must be sent as soon as possible to:
hello@moushiritual.com
Once the order has shipped, the return conditions set out in this policy apply.
For any question regarding a return, a refund or this policy, you may contact customer service:
hello@moushiritual.com
Moushi Ritual reserves the right to amend this refund and withdrawal policy at any time to reflect legal developments or changes in its activity. The applicable version is the one published on the site on the date of the order.